Job: CS Manager (Hospitality)

Our client, one of the prominent leaders in the hospitality industry, is currently looking for a CS Manager to lead a team of junior staff in ensuring customers requests are properly taken care of per company’s established KPIs, guidelines, and SOPs. He/she will allocate and maximize internal resources as well as initiate procedures and improvement measures in enhancing and in streamlining communications among different internal and external departments.

Qualifications -

* Diploma holder or above

* 5+ years in a supervisory role in a call center environment or relevant CS experience

* Experience gained from the hospitality industry is highly preferred

* Solid commands of English and Chinese (both Cantonese and Mandarin)

Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.