Customer Service

Title	Community Manager (native-level Mandarin)
Categories	Customer Service, Marketing/Communications
Start Date	2015-09-26
Location	Hong Kong
Job Information	Our client, a MNC, cordially invites all qualified individuals to assume this newly created position. He/she will be responsible for managing key customers’ expectations and their specific requests. Other responsibilities include working among internal departments in dealing with key opinion leaders on brand awareness through various traditional events and marketing campaigns. Qualifications – * Degree qualified in marketing, PR, or related disciplines * Solid Cantonese, English, and native-level Mandarin * 2+ years of relevant experience * Immediate availability is highly preferred Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	Commercial Executive
Categories	Customer Service, Logistics, Sales
Salary	DOE
Start Date	2015-05-12
Location	Hong Kong
Job Information	Our client, a global logistics service provider, is urgently seeking an experienced Commercial Executive to assist the Account Manager with overall account management and to ensure assigned customers’ requests are properly fulfilled. He/she will assume a key role in providing marketing information to senior management and to customers. This is an account management role with ample of opportunities for growth. Qualifications - * Degree qualified from an accredited university * Between 2 to 8 years of relevant account management experience gaind from freight forwarders or liners is highly preferred * Similar client management experience from non logistics field will also be considered * Superb communications skills (in both English and in Chinese) * Solid presentation skills * Computer literate and detail oriented * Proactive, outgoing, and customer oriented Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	Customer Approval Officer
Categories	Banking/Finance, Customer Service
Start Date	2016-08-04
Location	Hong Kong
Job Information	Our client, a start-up MNCs in Hong Kong, is urgently seeking experienced Customer Approval Officers to join their growing team in HK. The CAO will be responsible for verifying all necessary documents to ensure compliance of their customers (individual or corporate). Qualifications - * Degree qualified * Experience gained from the banking industry is highly preferred * Solid commands of written and spoken English and Chinese (Cantonese and Mandarin) * Detail oriented Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	Office – AML
Categories	Customer Service
Start Date	2015-06-23
Location	Hong Kong
Job Information	Our client, one of the largest financial institutions in HK, is urgently looking for an Officer, to handle and to manage the on-board proccesses. He/she will take a lead role and work among different departments in reviewing and in managing the clients’ KYC profile update. Qualifications - * Degree qualified * 2 years of related experience in a similar role * Solid working knowledge of AML (anti-money laundering) regulations * Solid commands of written and spoken Chinese and English * Immediate availability is highly preferred 6-months contract role. Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	Customer Approval Officer
Categories	Banking/Finance, Customer Service
Salary	$15K per month
Start Date	2015-10-25
Location	Hong Kong
Job Information	Our client, a start-up MNCs in Hong Kong, is urgently seeking experienced Customer Approval Officers to join their growing team in HK. The CAD will be responsible for verifying all necessary documents to ensure compliance of their customers (individual or corporate). Qualifications - * Degree qualified * Experience gained from the banking industry is highly preferred * Solid commands of written and spoken English and Chinese (Cantonese and Mandarin) * Detail oriented Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	CS Officer (Bahasa Speaking)
Categories	Customer Service
Start Date	2015-07-13
Location	Hong Kong
Job Information	Customer Supports Officer (Bahasa Speaking) Our client, an US based company, is currently looking for a Bahasa speaking CSO to handle the technical supports and to handle a large volume of phone calls and email. He/she will be responsible for providing solutions to customers’ inquiries over the phone or via email and to resolve any customers’ issues. Qualifications - * Ideally 2+ years of related CS experience * Excellent (pleasant) phone skills/manner and problem solving skills * Solid commands of spoken/written English as well as Bahasa Please submit your resume to talents@hkrecruitment.com with your expected salary and availability
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Title	Customer Support Officer (Vietnamese Speaking)
Categories	Customer Service
Salary	Negotiable
Start Date	2016-05-03
Location	Hong Kong
Job Information	Our client, an US based company, is currently looking for a Vietnamese speaking CSO to handle the technical supports and to handle a large volume of phone calls and email from Korea. He/she will be responsible for providing solutions to customers’ inquiries over the phone or via email and to resolve any customers’ issues. Qualifications - * Ideally 2+ years of related CS experience * Excellent (pleasant) phone skills/manner and problem solving skills * Solid commands of spoken/written English as well as Vietnamese Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	Team Lead (MNC)
Categories	Customer Service
Start Date	2017-02-09
Location	Hong Kong
Job Information	Team Lead Our client, an US based fin-tech company, is urgently seeking an experienced Team Lead to assume and to supervise the overall operations of its call center. He/she must be experienced in managing a team of 30+ CS and understands the protocols involved in a call center environment. Reporting to the Director of CS APAC, he/she will continously identify areas of weakness and suggest areas of improvements. Qualifications – * Diploma holder or above * At least 5+ years of relevant supervisory experience in a call center environment * Culturally sensitive and able to work with staff from different ethnic backgrounds * Solid commands of written and spoken English and Mandarin Please submit your resume to talents@hkrecruitment.com with your expected salary and availability
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Title	CS Manager (Hospitality)
Categories	Customer Service
Start Date	2017-02-06
Location	Hong Kong
Job Information	Our client, one of the prominent leaders in the hospitality industry, is currently looking for a CS Manager to lead a team of junior staff in ensuring customers requests are properly taken care of per company’s established KPIs, guidelines, and SOPs. He/she will allocate and maximize internal resources as well as initiate procedures and improvement measures in enhancing and in streamlining communications among different internal and external departments. Qualifications - * Diploma holder or above * 5+ years in a supervisory role in a call center environment or relevant CS experience * Experience gained from the hospitality industry is highly preferred * Solid commands of English and Chinese (both Cantonese and Mandarin) Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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Title	CS Officer (Japanese Speaking)
Categories	Customer Service
Start Date	2016-08-12
Location	Hong Kong
Job Information	Customer Supports Officer (Japanese Speaking) Our client, an US based company, is currently seeking an energetic and enthusiastic native-level Japanese customer service to join her growing team in Hong Kong. The CSO will be tasked to assist customers from around the globe in providing solutions to customers’ inquiries over the phone or via email and to resolve any customers’ issues. Qualifications - * Ideally 2+ years of related CS experience * Excellent (pleasant) phone skills/manner and problem solving skills * Solid commands of spoken/written English and native-level Japanese * Immediate availability is highly preferred Please submit your resume in WORD format to talents@hkrecruitment.com with your expected salary and availability.
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Title	Sr. Customer Services Officer
Categories	Banking/Finance, Customer Service
Start Date	2017-08-08
Location	Hong Kong
Job Information	Our client, a financial institustion, is urgently seeking an experienced Sr. CSO to handle customers’ inquiries and complaints via the phone and email. He/she will primarily be involved with new account opening as well as document verification to ensure compliance and other statutory regulations. Qualifications - * Degree qualified * 3+ years of relevant CS experience gained from the financial industry * Possess SFC 1 and 2 licenses * Solid commands of written and spoken English and Mandarin Please submit your resume to talents@hkrecruitment.com with your expected salary and availability.
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